POSITIVE FEEDBACK ABOUT C.G. SPARKS? TELL US ABOUT IT.
We love hearing from happy customers. so glad you enjoyed your experience with us! Please feel free to Like us on Facebook and tell us all about your experience, or post a photo of your purchase on Instagram to share it with your friends.
COMMENT OR CONCERN? LET’S TALK ABOUT IT,
If your experience was anything less than 100% positive, we want to hear about it. We’re always looking to improve our
customer’s experiences, and would greatly appreciate feedback for making your next experience, and those of other customers,
nothing short of amazing. Please call our Customer Service number at 801.519.6900 or email firstname.lastname@example.org.
HAVE A QUESTION ABOUT A PRODUCT? WE’RE HAPPY TO ANSWER.
Please call our Customer Service number at 801.519.6900. One of our representatives will assist you with any questions you may have--from price and product features to shipping or local pick-up.
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HOW AND WHEN YOU’LL GET YOUR PURCHASE.
Items shipped through UPS standard ground are
usually shipped in 2-3 business days and delivered within 10 business days of
the original order. We cannot guarantee the exact delivery dates for ground
shipping. Large items shipped via LTL curbside delivery are shipped within 10
business days and can take up to 4 weeks for delivery. For LTL deliveries, you
will be contacted by phone to arrange for a delivery, where your item will be
unloaded from the truck to the first secure area, generally a garage, covered
porch or lobby. For White Glove delivery, where your item will be carried into
your house and assembled, please place your order via phone, by calling
801.519.6900 and ask the associate to select White Glove as your delivery
option. A shipping company will then contact you to schedule delivery and
assembly of your items.
WANT TO PICK UP YOUR ONLINE ORDER AT OUR STORE?
We offer free local pickup. Just select 'Customer Pick-up' when shipping out to avoid those pesky shipping fees. We’ll hold your order for 10 days, then give you a call at which point you may cancel without a restocking fee. If you are outside of Utah and would like to arrange for a local pickup, please call us at 801.519.6900.
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RETURNS + EXCHANGES
NOT QUITE SURE YOU LIKE IT?
All returns must be initiated within 15 days of pick-up or delivery. If the return is for buyer’s remorse (ex: you didn’t like the color, it doesn’t fit in your room or just plain changed your mind), the customer is responsible for return shipping. A 15% re-stocking fee will be deducted from the refund as well. We’re unable to refund original shipping costs for buyer’s remorse returns. Large items shipped via LTL must be inspected for damage before signing and refused at delivery if damaged by the carrier. Claims cannot be made with LTL carriers if the customer signs for delivery.
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